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Health and Wellbeing

Welcome to our Health and Wellbeing page, where you can find information on what Health and Wellbeing support is available to you and how you may access it.  We have also collated information on a number of topics.  Some of these resources are from external websites, we have indicated where this is the case.

We will add news items and updates as we become aware of them, and we will also continue to upload resources as we become aware of them or as we develop them, so please return as often as you need to.

There is a number menu to the right of the screen, hover your mouse over a number to view the menu and click on it to navigate to that section.

Accessing Health and Wellbeing Support

Organisation's logo

Wellbeing Matters is a mental health and wellbeing staff support service funded by NHS England and hosted by Berkshire Healthcare NHS Foundation trust.  It offers free, fast, and confidential psychological support for all health and social care staff who work or live in Berkshire.

Wellbeing Matters can support you in different ways, including:

Visit their website to learn more about how ‘Wellbeing Matters’ can help you.

Contact Wellbeing Matters

If you work or Live in Oxfordshire or Buckinghamshire and would prefer not to use ‘You Matter’, you may initially approach ‘Wellbeing Matters’.

You Matter provides wellbeing and psychological support to all health and social care staff in Buckinghamshire and Oxfordshire, signposting you to effective and confidential treatments delivered by fully trained and accredited NHS practitioners. They can help with mental health problems like stress, trauma, anxiety and depression, as well as problems such as bereavement and substance misuse.  In addition, the team can help you find your way through the many wellbeing offers available, across the BOB region to the offer that suits you best.

Visit their website to learn more about how You Matter can provide personalized support when you need it most.

Contact You Matter

(N.B. If you work or live in Berkshire West, you can still approach You Matter if preferred: remember: our service remains confidential and anonymous).

Urgent Mental Health Support

If you need urgent mental health support and advice:

  • Your GP Practice can help if you are looking for urgent MH support
  • Call NHS 111 for physical or mental health emergencies (available 24/7)
  • Samaritans: call 116 123 (available 24/7)
  • SHOUT85258: text ‘SHOUT’ to 85258 (available 24/7)

Safe Haven

Safe Haven offers a service for people aged 18 or over experiencing a mental health crisis.  This is an alternative to A&E for people who don’t have urgent medical needs.  Safe Haven provides a welcoming environment, crisis planning support, space to be with others, a quiet room and friendly staff who are always on hand.

Oxfordshire Safe Haven

Support is offered face-to-face or over the phone (1-1 or in a group setting: used as a distraction space where attendees do not talk about the crisis).  You must be living in Oxfordshire to access this service.

If you need support please call or email ahead using following referral details (open from 5pm, last entry 9pm).

Banbury (Friday, Saturday, Sunday & Monday)

Oxford (7 nights a week)

  • Phone: 01865 903037
  • Email:


Buckinghamshire Safe Haven

Buckinghamshire Safe Haven is now offering face-to-face group support, with the option of a 1-1 discussion with a trained crisis support worker, or 30-minute telephone or video support calls for people who cannot access the service face-to-face.  You must be living in Buckinghamshire to access this service.

The Bucks Safe Haven service is operating from 6pm- midnight in the following locations:

High Wycombe (seven nights a week)

  • Phone: 01494-218 098

Aylesbury (Sunday, Monday, Tuesday and Wednesday)

  • Phone: 01296-453 017


 Printable Resources

Wellbeing Matters Self-monitoring Chart: What can I do to help myself?
Wellbeing Matters Poster
Wellbeing Matters Poster
Wellbeing Matters – How are you?
You Matter Poster
You Matter Poster (High Quality)
You Matter Clinical Information
You Matter A5 Flyer
You Matter Temperature Chart
You Matter Slide


News and Updates

Health and Wellbeing Launch Event

It gives us the greatest pleasure to inform you that Buckinghamshire, Oxfordshire and Berkshire West (BOB) Integrated Care System were successful in securing funds to run a Primary Care health and wellbeing project.  Our bid was the result of a collaboration between colleagues representing General Practice, Dentistry, Optometry, and Community Pharmacy, where we all contributed and shared ideas to develop a bid that reflected Primary Care in BOB.

What does this mean for you?

  • If you work in General Practice, Dentistry, Optometry or Community Pharmacy in BOB:
    • we would like to ensure you are being supported with your health and wellbeing
    • that you are aware of what support is available to you and you know how to access it
      • we have included some of the common themes from calls to the ‘You Matter’ health and wellbeing hub here.

How will we do this?

  • We are arranging lunch time sessions via Microsoft Teams, where we would like to let you know about:
    • existing health and wellbeing offers (local and national) and how you may access them
    • what we are doing to understand what health and wellbeing support is required
    • the programmes we are developing to support you
    • the opportunities that exist, if you are interested in supporting your colleagues, and developing your skills and knowledge in health and wellbeing
  • We have colleagues across the BOB attending and you will have the opportunity to ask questions

When will we do this?

We will also record one of the sessions and make it available for those who are unable to attend.

Who should attend?

  • This event is aimed at everyone who works in Primary Care in BOB

 What is next?

  • Decide which day is convenient for you, click on the link for the day/time you wish to attend, download the calendar invite and add it to your calendar, then tune in on the day.

Your Voice Counts – Primary Care Staff Survey

We would like all Primary Care staff to let us know about their experiences by completing our quick Your Voice Counts staff survey.  Have your say and complete the survey in 10mins. If we don’t know how you’re feeling we can’t do anything to help. All surveys are anonymous and confidential, and everything you need to know about what we will do with the results are on the first page of the survey.


Please share this email with your teams.

Medical Support Worker (MSW) Network

Please find details attached and below regarding the Medical Support Worker (MSW) network meeting which is being run for the first time on 14th December 2021.  The meeting is aimed at all MSW’s who are employed within your System/Trust/GP Practice and will be a mechanism for supporting them with their MSW journey.  The event can be booked on the link below:

To register: Medical Support Worker Network Tickets, Tue 14 Dec 2021 at 14:00 | Eventbrite.

To join the event on the 14th December : Online Event Page | Eventbrite

Collaboration for Compassion in Healthcare Education (C4CHED)

This conference is part of the ambition to promote, celebrate, study and disseminate the work of those who highlight compassion as integral, essential to effective and humane healthcare. Compassion is not optional, it underpins sustainable, cost effective and clinically relevant healthcare and has never been more necessary – for patient and healthcare staff alike.

To join the event on the 15th December, and for more information, click here.

Health and Wellbeing Training Offers – click on the link to view a list of national health and wellbeing training dates.

Supporting Our NHS People (General Practice, Dentistry, Optometry and Community Pharmacy) – national offers to all NHS people


Health and WellbeingTips

Five Steps to Mental Wellbeing

  1. Connect with other people

Good relationships are important for your mental wellbeing, they can:

    • help you to build a sense of belonging and self-worth
    • give you an opportunity to share positive experiences
    • provide emotional support and allow you to support others

There are lots of things you could try to help build stronger and closer relationships.

  1. Be physically active

Being active is not only great for your physical health and fitness. Evidence also shows it can also improve your mental wellbeing by:

    • raising your self-esteem (NHS)
    • helping you to set goals or challenges and achieve them
    • causing chemical changes in your brain which can help to positively change your mood
  1. Learn new skills

Research shows that learning new skills can also improve your mental wellbeing by:

    • boosting self-confidence and raising your self-esteem (NHS)
    • helping you to build a sense of purpose
    • helping you to connect with others
    • Even if you feel like you do not have enough time, or you may not need to learn new things, there are lots of different ways to bring learning into your life
  1. Give to others

Research suggests that acts of giving and kindness can help improve your mental wellbeing by:

    • creating positive feelings and a sense of reward
    • giving you a feeling of purpose and self-worth
    • helping you connect with other people
    • It could be small acts of kindness towards other people, or larger ones like volunteering in your local community
  1. Pay attention to the present moment (mindfulness)
    • Paying more attention to the present moment can improve your mental wellbeing. This includes your thoughts and feelings, your body and the world around you
    • Some people call this awareness ‘mindfulness’.  Mindfulness can help you enjoy life more and understand yourself better. It can positively change the way you feel about life and how you approach challenges.
    • Read more about mindfulness (NHS), including steps you can take to be more mindful in your everyday life.

For more information on the 5 steps to mental wellbeing, click here to navigate to the NHS website.


Mental Health Resources

Sleep Hygiene Resources

  • Trouble sleeping? (NHS – Every Mind Matters) – if you’re having sleep problems, there are simple steps you can take to ease those restless nights. Find out how to get to sleep and how to sleep better.
  • How to fall asleep faster and sleep better (NHS – Every Mind Matters) – the advice you will find here is a good way to get you thinking about your sleep and what may be stopping you from sleeping well. We also have some simple steps you can take to make a change.
  • A guide to good sleep (NHS – Our People) – sleep is a cornerstone of our health and protecting it is important, this brief guide will help you do that. The NHS have produced a guide to good sleep in partnership with Sleepio that provides tips and advice around sleeping well.  You can also download the Sleepio app to get a personalized sleep programme.

Coaching and Mentoring Resources

  • Primary Care Mentoring (Oxfordshire Training Hub) – this service is available to GPs and GPNs in Buckinghamshire, Oxfordshire and Berkshire West who need support with a personal or work-related problem, or would benefit from a friendly, confidential chat with a local GP/GPN mentor.
  • Looking after you too (NHSE/I) – individual coaching for primary care staff. This will be a space for you to offload the demands of whatever you are experiencing and be supported in developing practical strategies for dealing with this.
  • Coaching and Mentoring for Team Leaders (NHS – Our People) – NHS England have partnered with coaching providers to provide free, confidential 1:1 coaching or mentoring support sessions for all NHS and social care leaders.
  • Looking after your team (NHSE/I) – coaching support for those who lead, manage or organize a team or group in primary care. Coaching is centred around compassionate and collaborative team leadership. The aim is to encourage psychological wellbeing and resilience in teams while supporting them to continue to deliver projects, services and high-quality care to patients.

Dealing with Trauma Resources

  • The Recovery Phase (NHS – Our People) – resources in this guide are based upon experience gained through dealing with major incidents that benefit from an approach to dealing with traumas through critical periods. Not everybody is going to recover from these quite quickly and be able to return to the kind of place that’s traumatized them.
  • Trauma Risk Management – TRiM is a proactive, post traumatic peer group delivered management strategy that aims to keep employees of hierarchical organizations functioning after traumatic events, to provide support and education to those who require it and to identify those with difficulties that require more specialist input. We are working on how we may implement TRiM across BOB as part of several projects.

Leadership Resources

Equality, Diversity and Inclusion Resources

Substance Misuse and Gambling Resources

Domestic Abuse Support Resources

Money Support and Advice Resources

Mindfulness and Relaxation Resources

Dealing with Loss Resources

Menopause Resources

Other Resources

Berkshire West Training Hub